Frequently Asked Questions
  • Knowles Fleet are an employee-owned company who take pride in providing an administration service to organisations across the UK. We are not a leasing company, credit broker or hirer.
  • All quotations, terms & conditions and documentation has been approved by your employer and is in line with their local policies.
  • The contract includes all costs of finance, maintenance, servicing, tyres, windscreen and glass, payment of fuel for business journeys, comprehensive insurance, and full support from Knowles Fleet.
  • In addition to:
    • Zero Deposit
    • No Credit Checks
    • 36 Monthly Payments
    • No arrangement fees
    • No delivery / collection fees
  • The contract does not include fuel for private use, top up fluids including antifreeze, engine oil and AdBlue if required. This only applies between servicing; if any fluids are refilled as part of the service it will be included.
  • Although every effort will be made to arrange a replacement vehicle, the contract does not include a free of charge replacement vehicle in the event of a breakdown or accident. A relief vehicle is available at an additional cost on request from the quote team, this must be requested before your vehicle is ordered and cannot be added to the contract later.
  • The contract does not cover damage caused to the vehicle by incorrect driving style, failure to follow the instructions published in the manufacturer’s handbook or impact damage. Any additional cost not covered under the contract will be the responsibility of the driver.
  • Your Employer may allow additional cars to be leased for your partner, to check if your organisation allows this please call our quotes team on 01206 255420.
  • You will receive a business mileage allowance if you travel on official business. If you choose salary deduction part of the allowance may be deducted from the cost of the car during the quote and this reduces the amount you pay for the private use. The other part of the allowance is for fuel and this will be taxed if the allowance exceeds the HMRC advisory fuel rate. HMRC advisory rates can be found here: https://www.gov.uk/government/publications/advisory-fuel-rates
  • Because salary sacrifice savings are based upon your reduced pay, the mileage allowance is not offset against the cost of the car to reduce the cost. This is because it would result in lower savings and would reduce the benefit of salary sacrifice. The full allowance is paid on submission of your business mileage return. The allowance you receive will be greater than the HMRC advisory fuel rate and you will pay tax and national insurance on the profit element (allowance – advisory fuel rate)
  • Example
  • (In this example salary sacrifice allowance is 45p and advisory fuel rate 11p)
  • 45p – 11p = 34p (this is the taxable amount)
  • Tax @ 20% = 6.80p
  • NIC @ 12% = 4.08p
  • Therefore, the Net allowance is 45p – 10.88p = 34.12p per mile
  • Note: the allowances used in the example is indicative, the actual allowance applicable to your organisation will be shown in the quote. You can also refer to the lease car policy.
  • You can cancel the agreement within five working days of the date that you signed your agreement without liability or fee. Any cancellation after this period may result in you being liable for a cancellation fee which will be confirmed to you before we cancel the order.
  • To apply for a vehicle, you will need to be a permanent employee and your employer will need to have appointed us as the fleet manager. If you are unsure if your employer operates a scheme with us, please call on 01206 255420. Some organisations have additional criteria for joining the scheme, for details you need to review the lease car policy which can usually be found on your employer’s intranet or call us for details.
  • If you have not already done so you will need to create an account by selecting create account from the top right of this page. Once you have created an account, you will need to login using your username and password.
  • When you select request a quote, if your employer offers salary sacrifice, you will be prompted to provide your salary details so we can generate an accurate quote. You can select from relevant filters to narrow down your vehicle selection before selecting your car from a dropdown menu.
  • Your quote will be produced with just your paint selection in the first instance. After the first quote is displayed you can amend the quote to include accessories or adjust the mileage. You will have the option to save any quotes which you can then return to at any time.
  • Your employer may offer the choice to pay by salary sacrifice or salary deduction. If they do, you will see both quotes side by side for comparison. You can click into each quote to review further before making an informed decision.
  • Salary Sacrifice is a payment taken from your Gross pay before Tax, National Insurance and Pension Contributions are calculated. In essence, you swap part of your salary for a car. In doing so, you reduce your taxable/pensionable pay and make savings accordingly.
  • Please note that paying by Salary Sacrifice may affect your pension and other income related benefits.
  • Salary Deduction is a payment taken from your net pay after all deductions such as Tax, National Insurance and Pension Contributions have been calculated.
  • The quote provided is based on the gross salary and tax code that you provided at the time of the quote; if your salary or any other aspect of your pay changes, for example, pension band then there will be a direct impact on the savings calculated. It is likely that your sacrifice savings will change throughout the term of agreement due to pay point increments, promotion, changing in working hours and inflationary pay awards etc.
  • Below are some factors which could result in a change in savings:
  • Pension Band
  • BandGross Income BandsEmployee Rate
    g£111,377.00 - £1,000,000.00 14.50%
    f £70,631.00 - £111,376.99 13.50%
    e £47,846.00- £70,630.99 12.50%
    d £26,824.00 - £47,845.99 9.30%
    c £21,478.00 - £26,823.997.10%
    b £15,432.00 - £21,477.995.60%
    a £0.00 - £15,431.995.00%

  • The table above is from the NHSBSA however, your band is locally set taking in to account numerous factors. We recommend you check your tier prior to entering any arrangement.
  • It is important to note that when your gross salary falls into a pension band the employee rate applies to the whole salary.
  • This means that if a sacrifice reduces your gross salary from band ‘d’ to band ‘c’ your pension contribution will reduce from 9.3% to 7.1%. Similarly, if you are in band ’d’ and a pay increase takes you into band ‘e’ your contribution will increase from 9.3% to 12.5%. This can happen at any time during your contract as a result of inflationary pay increases and incremental pay points.
  • It is very important that you make sure that you understand the pension savings each year of the contract.
  • By entering into a salary sacrifice arrangement your pension contribution will be calculated on your reduced annual salary, this reduction in contribution is shown as saving on your quotation.
  • Please note that If your pension contribution tier is reduced post sacrifice it can take some time for this to reflected in your salary, if your tier has not reduced and you believe it should have then please contact Knowles Fleet to discuss.
  • The financial impact is different for retirement pensions depending on how the pension will be calculated. If you opt out of salary sacrifice arrangements in the final three years before your retirement, you will be liable for any increased pension costs that may be charged by the NHS Pension Scheme under the final pay control mechanism.
  • Your Pension is either calculated under a Final Salary or a Career Average arrangement. For most staff in the NHS their pension will be calculated using both arrangements. The implications of a salary sacrifice on each arrangement are shown below:
  • Staff are advised to firstly understand which retirement arrangement applies to them by checking at http://www.nhsbsa.nhs.uk/4017.aspx
  • 1995 Final Salary Scheme – This is calculated on the best of the last 3 pensionable years. Avoiding salary sacrifice arrangement in this 3-year period will ensure pension is not reduced.
  • 2008 Final Salary Scheme – This is calculated on an average of the best 3 consecutive years in the last 10 years of service. Avoiding salary sacrifice arrangement in the last 3-year period may ensure pension is not reduced.
  • 2015 Career Average Salary Scheme – This will be calculated every year on the employee’s pensionable earnings. Any reduction in earnings will therefore result in a reduced pension
  • If you are a higher earner (typically over £100,000 per annum) then you may have concerns regarding the lifetime and/or annual allowance limit, we recommend that you seek independent pension advise before entering in to any agreement as a salary sacrifice arrangement may have an impact.
  • Tax Band (excluding personal allowances)

    Taxable IncomeTax Rate 2019-2020
    Up to £37,50020%
    £37,701 to £150,00040%
    Over £150,000 45%
  • Unlike the pension rate the income tax rate applies to the salary at each band.
  • Please note that the above applies to England and Wales and if you live in Scotland then the tax regime is different and you will need to call us to discuss obtaining quotations.
  • The car benefit tax detailed within your quotation is for information only; for further details, please seek independent advice.
  • If you receive a salary from your employment you pay income tax through the PAYE system. If you receive goods or other non-cash items, you are receiving a "benefit in kind" which is taxable. A car that is provided by your employer whether by salary deduction or salary sacrifice is classified by the HMRC as non-cash income. The "benefit in kind" value of the car is calculated by multiplying the list price of the car by the CO2 percentage.
  • Each year HMRC publish a table of emission values that equate to a CO2 percentage figure. The percentage applicable to your car will update each year and this will amend the amount of tax you pay. An estimate of each year’s tax is detailed on your quote.
  • N.B. the percentage values apply to petrol engine, there is an additional 4% supplement for diesel engines, however this is capped at 37%. If your diesel engine meets the Real Driving Emissions 2 (RDE2) standard the supplement will not apply.
  • Payments made by salary sacrifice are a salary swap and not payments for the private use of the car. Therefore, the tax calculation is based on the great of the List price x CO2 % or the Annual Sacrifice e.g. £20,000.00 List Price x 15% CO2 percentage = £3,000.00 Benefit x 20% tax rate = £600 per annum Car Benefit Tax
  • Payments made by salary deduction are classified as payments for the private use of the car and HMRC discounts the Car Benefit Charge by the value of the private use contribution. Therefore, the tax calculation is List price x CO2 % - private use contribution x tax rate.
  • e.g. £20,000.00 x 15% = £3,000.00 - £1,000.00 = £2,000.00 x 20% = £400 per annum
  • Please note that the benefit in kind calculated by HMRC is classified as taxable income and may affect your entitlement to income-related state benefits. If you are likely to be affected by this, we recommend you seek independent financial advice.
  • No, it is a separate payment to the HMRC - The tax is collected through the PAYE system in one of two ways.
  • 1. Via an adjustment to your personal tax code. The HM Revenue & Customs will reduce your tax code by the value of the benefit. This simply means that, if you pay tax at the standard rate, the tax you pay will increase by 20% of the car benefit. When you apply for a quotation, we will calculate the estimated tax charge for you and we will inform the HM Revenue & Customs to adjust your code, if you take a car under the scheme.
  • 2. By payrolling. There will be no change to your tax code, but your employer will collect the applicable tax from your pay each month and this will be paid to the HMRC. You will see a payslip note detailing the amount that has been taxed (please note this is not the amount of tax you pay, but the amount on which tax is applied)
  • The method used will depend on your employer, if you are unsure of the method your employer uses please call Knowles Fleet.
  • Quotes are based on the best price available from several different lease companies at the time you obtain your quote. The leasing companies update their prices on a regular basis, in addition a lease company that provided a price yesterday may not do so today. As our website is constantly obtaining live prices, quotes can change from one day to the next. However, if you save the quotes, they are valid for 21 days meaning you can benefit from the best price. Quotes are valid for 21 days however they are subject to change in the event of any changes in supply costs, interest rates or government grants or legislation.
  • Quotations are based on your own circumstances and mileage. These may differ to your colleagues and will result in a different price.
  • Prices supplied by lease companies which are used to calculate your quotes vary based on pricing from manufacturers, interest rates, promotions, legislative changes etc. As the overall cost of vehicles increase, the leasing costs will increase.
  • A relief vehicle can be added to your contract prior to delivery and will provide you with a vehicle if your car is off road for more than 24 or 48 hours due to a mechanical failure (depending on which option is chosen). You cannot add a relief vehicle during the contract. If you would like to consider a relief vehicle, please speak to our ordering department on 01206 252300 option 3.
  • Once your order has been placed, it may be possible to amend your order, however, a charge may apply. Please contact our order team if you wish to discuss changing your order on 01206 252300 option 3.
  • If you choose to cancel your order a fee may apply, please contact our order team if you wish to discuss cancelling your order on 01206 252300 option 3.
  • Unfortunately, there are reasons outside of our control which may cause your price to change. These can include quotes expiring, manufacturer price increases, legislative changes. We will endeavour to source a new price as close to your original cost as possible and we will contact you to discuss the increase.
  • All orders will be placed with our preferred supplier network; we have long standing relations with each of our preferred suppliers who fully understand our business and can offer an exceptional service.
  • Should you wish to support your local dealership you can do so by using them for all of your vehicles servicing and maintenance requirements.
  • If you have a vehicle on order and need a temporary vehicle whilst you wait for delivery, we may be able to assist with a lead in car. Please call us on 01206 252300 option 3 to discuss.
  • If you would like to discuss getting a home charger point fitted to your home address then please call the quotes team on 01206 255420 or email evcharging@kafleet.com.
  • We will put you in contact with an approved installer who will contact you directly to carry out a survey prior to installation.
  • Please note that not all properties are suitable for a home charging point.
  • The government set an advisory electricity rate which can be paid to fully electric vehicles, this rate is currently set at 4p per mile. Your employer may choose to pay over this rate and if they do anything over the advisory rate is subject to income tax and national insurance contributions.
  • To see vehicles available quickly go to our Specials page
  • Most cars are factory orders and will take around 12 - 14 weeks from order to delivery so please take this into account when you make your choice. Some vehicles may take longer.
  • We will contact you once your vehicle arrives into stock to make delivery arrangements. Vehicles can be delivered to a UK mainland address of your choice on a weekday.
  • If you experience a breakdown in your vehicle you will need to call the breakdown number for your lease company. You can find the number by going to www.knowlesfleet.com and selecting the red button.
  • We recommend you save the breakdown number to your mobile contacts in case you breakdown in an area without internet signal.
    • Try to avoid coming to a stop where you are obstructing the road
    • If stopped on a carriageway or motorway turn your steering wheel inward away from the road to avoid being pushed into traffic
    • If stopped by the side of the road, leave your car and stand somewhere away from the traffic
    • If you must remain in the vehicle, sit on the side furthest away from the traffic
    • If you have a smart phone, use a map service to pinpoint your location before calling the breakdown service
    • If you do not have a smart phone look for landmarks or signs to help the breakdown team locate you
    • Call the breakdown number
    • If breakdown are unable to repair your car, have it towed to the nearest franchised dealer
    • If you have a warning triangle, deploy it, if it is safe to do so
    • Keep something warm in your car i.e. coat, fleece, blanket to keep you warm if you breakdown
    • Ensure your locking wheel nut key is available (you will usually have one of these if you have alloy wheels) in the event your tyres need to be replaced.
    • You will not automatically be entitled to a car whilst your vehicle is being repaired, unless you have a relief vehicle on your contract
  • Replacement vehicles are not guaranteed as part of your lease car contract unless you have opted for a relief vehicle. If your vehicle breakdowns and cannot be repaired, the breakdown company may give you a vehicle for 24 hours however, this is not guaranteed. If your vehicle is towed to a garage, the garage will endeavour to give you a courtesy car if they have one available. Please note that courtesy cars will not be on a like for like basis and are usually a small car. Garages are also unlikely to have automatic courtesy cars available; you will need to make alternative arrangements if you have an automatic only licence.
  • When we deliver your new car, you will have access to an online driver pack which contains information regarding servicing, tyres and breakdown. You can access relevant numbers and information for you vehicle by going to www.knowlesfleet.com and selecting the Red button. We recommend that you save the main numbers such as breakdown and accident helpline, into your mobile phone.
  • Servicing and MOTs should be undertaken by a franchised dealer, if you take your vehicle to an independent garage, the lease company may not authorise the work and you may be liable to pay the full cost.
  • Call the tyre and breakdown numbers provided to access the relevant services. This will usually be one of the mainstream providers, such as, KwikFit, ATS, AA, RAC.
  • Courtesy Cars are not a guaranteed part of your lease car contract. Where a vehicle is taken to a franchised dealer for service, MOT, recall or other maintenance issue, they will endeavour to give you a courtesy car if they have one available. We advise early booking with the garage to increase your chances of obtaining a courtesy car. Please note that courtesy cars will not be on a like for like basis and are usually a small car. Garages are also unlikely to have automatic courtesy cars available; you will need to make alternative arrangements if you have an automatic only licence.
  • AdBlue is used in some diesel engines to comply with Euro 6 emission standards because it reduces harmful nitrogen-oxide emissions. If your vehicle requires AdBlue, in most cases, you will see an additional filling point next to your fuel filler cap. However, you are advised to check your vehicle handbook to confirm if AdBlue is required.
  • Topping up with AdBlue is simple but always consult your car's handbook first, typically all you need to do is open the AdBlue filler cap, screw on the connecter of the refill bottle, then let the AdBlue drain into the tank. Many larger refill containers require a connecting nozzle, and you may want to buy one of these from a dealer if you’re a high-mileage driver, as larger refills can save you money in the long run.
  • Before you make your vehicle selection, we would like to make you aware of diesel cars that use a diesel particulate filter. If you are a driver that makes frequent short journeys, you should consider very carefully if a diesel vehicle with a particulate filter is right for you. If you are unsure if the vehicle you would like has this type of filter, please visit the manufacturers website and review the technical specification of the vehicle. Alternatively, please call us on 01206 255 420.
  • Most manufacturers recommend that a car should be serviced every 12,000 miles or every 12months, whichever comes first. Many cars feature a self-diagnostic system, which will advise when a car service is due details of the system, however, this should not be relied on alone and you should consult your vehicle handbook or contact your local franchised dealer to confirm the intervals. Drivers are advised not to ignore any in vehicle warning signs even if they occur before 12 months or 12,000 miles has been reached.
  • Not servicing your car increases your chances of suffering a breakdown - which could be costly and inconvenient if you subsequently become reliant on hire cars or public transport whilst your vehicle is fixed.
  • Any charges to repair the vehicle due to failure to service will not be covered under the lease arrangement and you will be liable to pay the full cost.
  • You can locate your nearest main dealer or tyre company by calling the lease company who will locate this for you or using a search engine such as Google.
  • The first MOT on a new vehicle is due when the vehicle is 3 years old. You will receive an automated reminder from our system one month before the MOT is due. It is important that you have the MOT completed before the expiry date. Once the MOT has expired, you will not be able to drive the vehicle.
  • If your vehicle is due to be returned around the MOT due date, you will need to ensure the vehicle has a valid MOT before collection. Failure to do so may result in an aborted collection and you will be liable for any fees charged by the lease company.
  • Yes, it is usually possibly to add items to the car during the contract, however, you would need to contact the lease company in order to confirm as the vehicle belongs to them. If you add any items to the vehicle during the contract, they must be removed before the car is returned and any damage caused made good.
  • The lease company who owns your vehicle will automatically renew your Road Tax on an annual basis. In order to ensure they can renew the Road Tax; you will need to have a valid MOT (the first MOT is due when the vehicle is 3 years old). It is your responsibility to ensure the MOT is completed on time.
  • To report an accident, go to www.knowlesfleet.com and select Report Accident. You will be prompted to enter your registration number and login to your account before completing the accident form. Please complete as many details as possible to prevent any delay in processing your claim. Once you have completed the form, you will have the opportunity to select a repairer local to you. Please contact the repairer to arrange for the repair to be estimated.
  • If you require a copy of your insurance certificate, please call us on 01206 257220.
  • If you have sustained a chip or crack to your windscreen, please contact the windscreen company as soon as possible. You will need to provide your employer’s account number when calling to arrange a repair or replacement. Details of the contact telephone number and account number can be found by going to www.knowlesfleet.com and selecting the red button.
  • Your vehicle is covered under a fleet insurance policy. Like most insurance policy, an excess is payable for any claims. The excess which is applicable to the claim will be advised at point of claiming and may be higher for younger or inexperienced drivers. If the excess is recoverable from a third party, this will be paid back to you on receipt.
  • It may be possible to add an additional driver to your insurance policy depending on your employer. Please contact us on 01206 257220 to check. In order to add an additional driver, we will require a copy of their driving licence as well as the licence check code from the DVLA.
  • It may be possible to add an additional driver who is on a provisional licence to your insurance policy depending on your employer. Please contact us on 01206 257220 to check.
  • You will not be automatically entitled to a vehicle whilst your vehicle is undergoing repairs unless you have a relief vehicle on your contract. In practise, it is likely that a courtesy car will be available if you book your vehicle in for repair with enough notice. Please note that courtesy cars will not be on a like for like basis and are usually a small car. Garages are also unlikely to have automatic courtesy cars available; you will need to make alternative arrangements if you have an automatic only licence. If your vehicle is declared a write off, any courtesy car will need to be returned to the repairer immediately. If a third party is at fault, we may be able to arrange a credit hire vehicle. In other cases, we may be able to assist with a Hire Car if your employer authorises it.
  • The lease company may allow you to take the vehicle abroad however, you will need form VE103 to do so. From December 2020 you will also need a green card before taking your vehicle to Europe. If you wish to take you vehicle abroad, please call us on 01206 257220 to discuss and we will advise you of the procedure. Please ensure you contact us at least one month before your date of travel.
  • Green cards
  • From 1st January 2021, all vehicles (and certain trailers) travelling from the UK in Europe will require a Green Card for the duration of travel. You will also still require a VE103.
  • For the Insurer to issue a Green Card, the policy must not expire during the trip. It is advised that the driver contacts Knowles prior to booking any travel. Green Cards must be requested at least a month before travel.
  • The driver will need a separate Green Card for each individual vehicle as well as trailers which are over 750kgs or braked (e.g. articulated trailer, caravan, horse box)
  • For a vehicle, the registration number is sufficient for the Green Card. For a trailer we will require the VIN/CRiS/Chassis number.
  • A Green Card will allow a vehicle to be driven in member countries of the EU plus Andorra, Iceland, Norway and Switzerland. A green card is also required if you are crossing the Northern Ireland/Republic of Ireland border.
  • The category code on the Green card is to confirm the type of vehicle:
  • A - Car
  • B - Motorcycle
  • C - Lorry or Tractor
  • D - Cycle fitted with auxiliary engine
  • E - Bus
  • F - Trailer
  • G - Others
  • For a caravan or a horsebox, please select F – Trailer.
  • For a van, works van or a motorhome, select G – Others
  • For farm or agricultural tractors, select G – Others (‘C’ is for Lorry tractor units).
  • GB stickers and number plates
  • Display a Great Britain (GB) sticker on the rear of the vehicle and trailer, even if the vehicle has a number plate with the Euro symbol or a GB national identifier.
  • You do not need to display a GB sticker to drive in Ireland.
  • International Driving Permits
  • From the 1st January 2021 you may need an international driving permit (IDP) to drive in some EU and EEA countries. You will still need to carry your UK driving licence with you.
  • The type of IDP that you may need will depend on the countries you will drive through.
  • You will not need an IDP to drive when visiting Ireland if you have a UK driving licence.
  • You can get an IDP over the counter at the Post Office.
  • An IDP costs £5.50 and drivers must:
    • be a Great Britain or Northern Ireland resident
    • have a full UK driving licence
    • be 18 or over
  • You may be insured to drive another leased or owned vehicle from your employer; however, you would need to call us on 01206 257220 to discuss. You are not insured to drive any other vehicles.
  • If you want to opt in or out of a salary sacrifice arrangement, your employer must alter your employment contract with each change. The contract must be clear on what their cash and non-cash entitlements are at any given time.
  • It may be necessary to change the terms of a salary sacrifice arrangement where a ‘lifestyle change’ significantly alters financial circumstances. Salary sacrifice arrangements can allow opting in or out in the event of a lifestyle change.
  • Generally, you cannot swap between cash earnings and a non-cash benefit whenever you like, any expected tax and NICs advantages under a salary sacrifice arrangement won’t apply. Some examples considered a lifestyle change:
    • Marriage
    • Divorce
    • Pregnancy
    • Redundancy (partner of spouse)
    • Ill Health
    • Change in role (forced)
    • Change in legislation that impacts on the employee’s net earnings
    • Changing employer
  • In the event that you wish to leave your sacrifice agreement prior to the agreed end of contract date you will need to provide evidence that a lifestyle event has taken place to satisfy HMRC. Should HMRC audit and feel that a lifestyle event did not occur and issue a tax charge then Knowles Fleet accept no liability but will assist you as much as possible.
  • When the employee has an extended period of maternity or sick leave, the full employer’s contribution may be removed, at the employer’s discretion. As a result, you will pay the full cost of the lease car.
  • If you are on a period of low or no pay, you may be recharge monthly or discuss and agree a repayment plan. On return to work your contribution will be reinstated, based on a new estimate of the annual business mileage if applicable.
  • If you choose to return the vehicle you will be liable for a financial penalty, on account of early termination of the contract, except in exceptional circumstances.
  • If your Maternity Pay is calculated using the pre-sacrifice salary, you will continue to sacrifice the full amount during the period of full and half pay. When you go on to SMP or No Pay, your employer will discuss and agree a repayment plan.
  • If your Maternity pay is calculated using the post-sacrifice salary, the sacrifice will be stopped for the period of the Maternity Leave and your employer will discuss and agree a repayment plan.
  • Your first payment will be dependent on your employer’s processes but is usually the next pay run following delivery of the vehicle. Your payment may be calculated on a pro-rata basis to take into consideration the delivery date.
  • Yes, it is possible to purchase your vehicle at the end of the contract; we require your most recent odometer reading to obtain a price. If you are interested in purchasing your vehicle, please call us on 01206 255420.
  • It may be possible to extend your contract; however, this will be dependent on the lease company and the condition of the vehicle. If you are interested in extending your vehicle, please call us on 01206 255420.
  • You can login to your online account at www.knowlesfleet.com and select ‘my account’. In my account, you will see your personal details including your work and home address. You can update any of these details and press ‘Save and Exit’ before leaving the page.
  • To update the address, select ‘find address’, search your address and select the relevant result. Please ensure you press ‘Save and Exit’ before leaving the page.
  • You can email us mileage readings at any time to mailto:Contracts@knowlesfleet.com, please ensure you provide readings on a regular basis in order for us to review your mileage. Please ensure you provide your registration number in the email.
  • You should report business mileage on a monthly basis by completing a mileage claim form. This may be via our system or via an external system depending on your employer. If you are not sure where to complete your mileage, please call us on 01206 255425.
  • If you exceed your contract mileage you will receive an excess mileage bill at the end of the contract. The rate per mile will be detailed on your vehicle quote.
  • If you are aware that you are likely to exceed your contracted mileage, you can contact us for a requote in order to reduce the end of contract bill.
  • You can find your lease company by going to www.knowlesfleet.com and selecting the Red button. Details of your lease company are also likely to be in your vehicle.
  • You can find details of when your contract is due to expire by logging in to your online account and selecting Contract Details. Alternatively, please call us on 01206 252300 and we can advise.
  • Vehicles that meet the Clear Air Zone [CAZ] and ultra low emission zone [ULEZ] standards will be exempt from any charges. To qualify for exemption from CAZ and ULEZ charges your vehicle must be one of the following:
    • A petrol vehicle that meets euro 4 standards or above
    • A diesel vehicle that meets euro 6 standards or above
    • Fully electric vehicle or hybrid vehicle [with a combustion engine that conforms with the standards above]
  • Qualifying vehicles will not need to be registered with the governing body.
  • If you plan on travelling into a congestion zone you will be charged the set daily rate unless your vehicle is one of the following:
    • Two-wheeled motorbike (and sidecars) and mopeds
    • Emergency service vehicle, such as ambulances and fire engines, which have a taxation class of 'ambulance' or 'fire engine' on the date of travel
    • NHS vehicle that are exempt from vehicle tax
    • Vehicles used by disabled people that are exempt from vehicle tax and have a 'disabled' taxation class
    • Vehicles for more than one disabled person (for example Dial-a-Ride) that are exempt from vehicle tax and have a 'disabled' taxation class
  • Vehicles that emit no more than 75g/km of CO2 and have a minimum 20 mile zero emission capable range will qualify for the 100% cleaner vehicle discount. In order to qualify you will need to provide some documentation which we can make available upon request, you will also need to register your vehicle with the governing body for which there will be an annual fee. To find out more, please visit the governing bodies website
  • Should you wish to enter a congestion zone as a one off, it would be best to pay the charge before hand. If you are regularly entering into a congestion zone you can set up automatic payments via the governing bodies website.
  • If your vehicle doesn’t meet the conditions for any of the above mentioned zones, you will need to pay the appropriate charge. Failure to do so will result in you being charged additional substantial fines.
  • For further information on any of these zones, please visit the governing bodies website.
  • If you are simply changing jobs within your current employer, in most cases, it will be possible to retain your vehicle. To discuss please call us on 01206 255425. Where you are changing employer, it may be possible to transfer the vehicle if you are remaining in the public sector. If you are moving to the private sector, you will most likely have to return your vehicle and pay any applicable termination costs.
  • In order to investigate if your vehicle can be transferred, please contact us on 01206 257219 prior to handing your notice in. This will enable us to check if the vehicle can be transferred, so that you can make a fully informed decision.
  • If we are not advised of a potential transfer until just before or after the required transfer date, or if there are any gaps in employment, the transfer may not be possible, and you will be liable for any early termination costs. Therefore, early advise of a possible transfer is essential.
  • Transfers are not guaranteed.
  • If you are unable to transfer the vehicle you will have the following options:
    • Stay in your current employment and continue with the contract
    • Hand the vehicle back and pay the relevant terminations costs
    • Purchase the vehicle and pay the relevant termination costs
  • If you request a transfer of your vehicle, a quote will be produced for you on the new employer’s scheme; in most cases you will see a change to the cost.
  • If you have a vehicle on order it may not be possible to transfer this. If transfer is not possible, you will be liable to pay any cancellation fees. Please contact us to discuss your options on 01206 257219.
  • You may be charged a fee to transfer your vehicle due to the administration work involved, this will be advised to you when we take your enquiry.
  • Yes, the vehicle is owned by the lease company and they have the final say as to whether the vehicle can be transferred to another organisation/employer.
  • A liquid solution used in some diesel engines to comply with Euro 6 emission standards by reducing harmful nitrogen-oxide emissions.
  • Any journey undertaken by your on behalf of your employer such as Patient Visits, Meetings, Courses etc
  • A payment made to you for the completion of business journeys
  • A tax imposed by the HMRC when a vehicle is provided by your employer for private use
  • The process of ending your lease car contract before it’s natural end date
  • The amount of Carbon Dioxide a vehicle emits expressed in grams per kilometre
  • A motor insurance green card is a document produced by car insurers to prove that a driver has adequate insurance cover for driving abroad.
  • Any vehicles that are not owned or leased by your employer but are used for employer’s business. This might include a vehicle that is privately owned by an employee or a privately leased vehicle.
  • Your pay before any deductions such as Tax, National Insurance and Pension Contributions
  • Her Majesty’s Revenue and Customs
  • Rates set by the HMRC which you can be paid tax free for business mileage undertaken in your private vehicle, any payments over and above these rates are subject to Tax and National Insurance deductions.
  • A dedicated charging point at home for an electric vehicle as an alternative to using a 3 pin plug, these usually charge faster than a 3 pin plug
  • This is the amount you will need to contribute towards the cost of an insurance claim, the remainder is paid by the insurer.
  • The company that owns your lease vehicle
  • Ministry of Transport test is an annual test for most UK road vehicles over three years old that tests the safety, roadworthiness and exhaust emissions of a vehicle.
  • National Health Service Business Services Authority
  • Pay as you Earn – a system where your employer calculates deductions from your (Tax and National Insurance) and pays this directly to the government.
  • The rate at which you will pay your pension contributions on a monthly basis, this is usually expressed as a percentage of your salary.
  • Any journey completed in your workday which does not fall under the definition of a business journey i.e. commuting. Any journey completed in your own time.
  • Real Driving Emissions - Any new cars sold in the UK and Europe must undergo rigorous emissions testing. Emission testing is normally conducted under lab conditions however, RDE is a test which is used by the manufacturers to test the emissions a car produces under real driving conditions. From September 2019 it has been mandatory for all vehicles to be put through the RDE test. If a Diesel vehicle, after testing, is classified as RDE 2 then it will not be subject to the additional 4% BIK supplement.
  • A vehicle option added to your contract before it commences that entitles you to a replacement vehicle if your vehicle is off road due to a mechanical failure, usually after 48 hours of your vehicle being off the road.
  • A payment method taken from your net pay after deductions for Tax, National Insurance, Pension contributions etc have been calculated.
  • A payment method taken from your gross pay before deductions for Tax, National Insurance, Pension contributions etc have been calculated.
  • A set of maintenance tasks conducted at specific time intervals or after the vehicle has travelled a certain number of miles. The intervals are specified by the manufacturer and some modern cars display the due date for the next service electronically on the instrument panel.
  • Vehicle on Hire certificate - Proof of permission to take your vehicle abroad.