When your vehicle is delivered please ensure you:
✔ Are given at least 2 door keys
✔ Have a locking wheel nut key (if you have alloy wheels)
✔ Have a vehicle handbook
✔ Have thoroughly checked the vehicle for any damage or paint issues (any issue noted after the vehicle has been signed for cannot be rectified by the dealer)
✔ Have been shown by the delivery driver how to operate the vehicle
✔ Do not sign for the vehicle until you are completely happy with its condition and operation
✔ The name of your Lease Company can be found by logging into your online account or checking your vehicle details as above
✔ To book a service call the Service & MOT number
✔ Generally most servicing is carried out on the anniversary of the vehicle or at a set mileage i.e. every 10,000 miles; whichever comes first. This information can vary depending on the manufacturer and can be found in your vehicle handbook which will normally be located in your glovebox. If you are still unsure, you can speak to your local franchise dealer or call the service and repair number.
✔ Do not book your car into an independent garage, the lease company may not authorise the service and you may have to pay for any work done
✔ Courtesy cars are not guaranteed; book your service early to increase your chance of getting one
✔ If you have a courtesy car for more than 2 days, advise Knowles Fleet
✔ The maintenance contract does not cover work required as a result of damage, driver misuse, or failure to maintain the car to the manufacturers recommendations
✔ Call the windscreen number
✔ Quote the account number
✔ Be near your car when you call to supply details
✔ Provide your car details make, model etc.
✔ Provide contact and location details
✔ If you have any issues, ask the agent to call 01206 257220
✔ Try to avoid coming to a stop where you are obstructing the road
✔ If stopped on a carriageway or motorway turn your steering wheel inward away from the road to avoid being pushed into traffic
✔ If stopped by the side of the road, leave your car and stand somewhere away from the traffic
✔ If you have to remain in the vehicle, sit on the side furthest away from the traffic
✔ If you have a smart phone, use a map service to pinpoint your location before calling the breakdown service
✔ If you do not have a smart phone look for landmarks or signs to help the breakdown team locate you
✔ Call the breakdown number
✔ If breakdown are unable to repair your car, have it towed to the nearest franchised dealer
✔ If you have a warning triangle, deploy it, if it is safe to do so
✔ Keep something warm in your car i.e. coat, fleece, blanket to keep you warm if you breakdown
✔ Ensure your locking wheel nut key is available (you will usually have one of these if you have alloy wheels) in the event your tyres need to be replaced.
✔ The minimum legal tread depth for a car tyre is 1.6mm across the central ¾ of the tread and around the full circumference of the tyre
✔ You can receive 3 penalty points and up to a £2,500 fine for using a vehicle with defective tyres
✔ Check tyre pressure and tread depths regularly
✔ Check daily for stones or nails in the tread
✔ Remove any oil, fuel or paint from tyres immediately
✔ If your tyres need replacing call the tyre number
✔ Normal tyre replacement is part of your contract, this is subject to tyre availability and you will not be automatically entitled to a replacement vehicle whilst waiting for your tyres to be replaced.
✔ Replacement due to misuse or neglect may not be covered
✔ Contact Knowles Fleet if you require a hire car
✔ Check your engine oil, water levels, tyre pressures & the operation of brakes and lights on a regular basis, particularly in cold weather
✔ Although some manufacturers now use a misfuelling prevention device in their vehicles, you must ensure you are filling up with the correct fuel. Misfuelling can lead to irreparable damage to your vehicle’s engine and potentially leave you without transport while the engine is repaired/replaced.
✔ In the event of you misfuelling your vehicle, most of the irreparable damage can be avoided by not starting the engine. Please contact us as soon as you become aware of any misfuelling so we can advise you of the best course of action. Mis-fuelling is not covered under the contract and you will be required to pay any costs associated with misfuelling.
✔ It is illegal to use your phone while driving unless you have hands free access
✔ The law still applies even if you are stationary in traffic or at lights
✔ The police can stop you even when using hands free if they think you’re not in control of the vehicle
✔ If you must make a call, park in a safe place and switch off your engine
✔ Avoid calling or speaking to anyone you know is driving
✔ Using a mobile phone while driving can incur 6 Penalty Points and a £200 fine, if the case goes to court you could be disqualified and/or receive a fine of £1,000