Cookie Policy


Cookies are small files placed by websites on the device you’re using when browsing their site. Cookies are generally used to record your visit to a site including choices you’ve made or preferences you’ve set.

We use cookies to give you the best experience when visiting our website. Using cookies, makes it easier for you to do many things, such as managing your accounts or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website to show you services or adverts we think you may be interested in.

Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your device to obtain information about you or your family, or read any material kept on your hard drive.

We use a small number of cookies that store encrypted versions of information where you have used functions such as ‘Remember me?’ that allows us to remember your username for subsequent visits. However, this is encrypted so that only Knowles Associates can read this information. The website that places a cookie owns that cookie; only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

If you follow a link from our website to another website such as the DVLA, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we cannot be held responsible or liable for their website.

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use our website.

We may use the following cookies on our website:

Strictly necessary cookies - essential for our online services to work. They collect/record information that we need to make our site work. They only last for a single browsing session; when you leave our site, they are removed.

Performance cookies - help us to monitor and improve how our website works. The information collected is anonymous and cannot be used to identify an individual.

Functionality cookies - allow us to provide you with features that need to remember your preferences and choices, such as your user name. They let us monitor how our website is performing so we can keep on improving it. The information is encrypted so that only we can read it.

You can find out more about managing and switching off cookies at the independent website: allaboutcookies.org.